Partnership service throughout the entire lifecycle of your machines.

Direct assistance for your machines - available worldwide

Direct assistance for your machines - available worldwide

With B&B Remote Support, we assist you quickly and efficiently with technical questions and issues. Our service technicians access your system directly, analyze errors, and guide you in resolving them - without any delays caused by travel time. This reduces downtime and ensures your production is swiftly restored.

With B&B Remote Support, we assist you quickly and efficiently with technical questions and issues. Our service technicians access your system directly, analyze errors, and guide you in resolving them - without any delays caused by travel time. This reduces downtime and ensures your production is swiftly restored.

Our service offerings

Our
Service Offerings

Support with fault diagnosis and technical questions

Remote access to your machine by experienced service technicians

Assistance with troubleshooting and optimisations

Transparent and fair service terms

Your benefits

Quick and direct troubleshooting

Reduced downtime

Support from qualified service engineers

Flexible and needs-based support

Transparent cost structure

REMOTE SERVICE PASS

REMOTE SERVICE PASS

REMOTE SERVICE PASS

PREPAID CREDIT FOR FAST SUPPORT AND PLANNING RELIABILITY

Custom service levels for maximum performance and long-term operational reliability:
Annual machine inspections with transparent condition reports and early detection enable timely action, prevent costly repairs and reduce unplanned downtime. Benefit from our tailored solutions for sustainable availability and efficiency.

Custom service levels for maximum performance and long-term operational reliability:
Annual machine inspections with transparent condition reports and early detection enable timely action, prevent costly repairs and reduce unplanned downtime. Benefit from our tailored solutions for sustainable availability and efficiency.

Platin

Service level

Platinlevel

All-around worry-free package: Inspection with special conditions for installation services and included remote support quota in case of malfunctions.

Gold

Service level

Gold Level

Inspection with option as needed: special conditions for assembly services or remote support quota in case of disruptions.

Silver

Service level

Silver Level

Tailored inspection at a special price.

Basic

REMOTE SERVICE PASS

Basic

10 hours | 5% price advantage

  • €1,615 instead of €1,700

  • for smaller support requirements

  • fast assistance with urgent requests

  • full flexibility

Professional

REMOTE SERVICE PASS

Professional

15 hours | 10% price advantage

  • €2,295 instead of €2,550

  • perfect for regular service

  • more hours = greater savings

  • planning reliability included

Premium

REMOTE SERVICE PASS

Premium

20 hours | 15% price advantage

  • €2,890 instead of €3,400

  • maximum savings

  • for high support requirements

  • efficient and flexible in the long term

Your Service Conditions

Your credit can be used flexibly - for troubleshooting and individual adjustments

Transparent billing in 15-minute increments

The contract term begins automatically upon signing the contract

Remaining credit (past 12 month) at the end of the contract term can be carried over by purchasing another Remote Service Pass

Your Benefits

Discounted hourly rates through tiered pricing

Price through fixed conditions

Flexible use for different machines

Priority processing of your service requests

Valid for 12 months

CHOOSE THE PACKAGE THAT BEST SUITS YOUR INDIVIDUAL SERVICE NEEDS.

CHOOSE THE PACKAGE THAT BEST SUITS YOUR INDIVIDUAL SERVICE NEEDS.

Contact

Man with headset and glasses working at a computer. Online meeting or customer service.

24/7
Service & Support

24/7
Service & Support

Our service team is available to you by phone around the clock to ensure the reliable operation of your machines.

Our service team is available to you by phone around the clock to ensure the reliable operation of your machines.

+49 5458 793-88

Red background with geometric shapes, modern design.
Red background with geometric shapes, modern design.
Industrial factory hall with bridge crane & B&B crane. Demag 5 t, production

Do you have questions

about a topic?

Do you have questions

about a topic?

Do you have questions

about a topic?

Our service team supports you comprehensively throughout the entire lifecycle of your machine - from spare parts to remote maintenance, as well as technical adjustments and upgrades.